Accessibility Statement
Walls Universal is committed to ensuring our website is accessible to everyone, regardless of ability or technology.
Accessible to All — Without Exception
At Walls Universal Home Health & Hospice Services, we believe that access to health information and care should never be a barrier. We are committed to ensuring that our website is accessible to people of all abilities, including those who rely on assistive technologies.
We continually work to improve the accessibility of our digital presence in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA conformance.
Request Assistance- Designed to be navigable by keyboard alone
- Compatible with screen readers and assistive tools
- Sufficient color contrast throughout the site
- Descriptive alt text on all meaningful images
- Resizable text without loss of content or function
- Plain language used throughout our content
Standards We Follow
We design and maintain our website with reference to the following accessibility standards and guidelines:
- WCAG 2.1 Level AA: The internationally recognized standard for web accessibility, published by the World Wide Web Consortium (W3C).
- ADA Compliance: We strive to align with the Americans with Disabilities Act as it applies to digital properties.
- Section 508: We reference federal accessibility standards to ensure broad compatibility.
- ARIA Landmarks: We use accessible rich internet application attributes to assist screen reader navigation.
Accessibility Features
Our website includes the following features to support users of all abilities:
- Keyboard navigation: All interactive elements are fully accessible via keyboard without requiring a mouse.
- Screen reader support: Pages are structured with semantic HTML to work with screen readers such as NVDA, JAWS, and VoiceOver.
- Alt text: All meaningful images include descriptive alternative text.
- Color contrast: Text and background colors meet or exceed WCAG AA contrast ratios.
- Scalable text: Content remains readable and functional when text is resized up to 200%.
- No flashing content: We avoid content that flashes more than three times per second.
- Skip navigation: A skip-to-content link is available at the top of each page.
- Descriptive links: Link text is written to be meaningful out of context.
Assistive Technologies Supported
Our website is designed and tested for compatibility with a range of assistive technologies, including:
- Screen readers: JAWS, NVDA, VoiceOver (macOS & iOS), TalkBack (Android)
- Voice control software: Dragon NaturallySpeaking, Voice Control (macOS)
- Keyboard-only navigation on all major browsers
- Browser zoom and text enlargement tools
- High contrast and forced color display modes
Known Limitations
While we strive for full accessibility, some areas of our website may not yet fully meet all guidelines. Known limitations may include:
- Certain older PDF documents may not be fully screen-reader friendly. We are working to remediate these.
- Third-party embedded content (e.g., maps or external forms) may not be fully within our control.
- Some legacy pages may not yet be fully updated to current standards.
We are actively addressing these limitations and welcome feedback to help us prioritize improvements.
Our Ongoing Efforts
Accessibility is not a one-time project — it is a continuous commitment. Our ongoing efforts include:
- Regular accessibility audits of our website pages and content.
- Staff training on accessible content creation and publishing practices.
- Testing new features with assistive technologies before launch.
- Reviewing and acting on user feedback related to accessibility barriers.
- Staying current with evolving WCAG guidelines and best practices.
Alternative Formats & Assistance
If you need any information on our website in an alternative format — such as large print, audio, or plain text — please contact us and we will do our best to accommodate your request promptly.
We also offer assistance by phone for any individual who has difficulty accessing information online. Our staff is trained to help all patients and families regardless of ability.
Report an Accessibility Issue
We welcome feedback from all users. If you encounter an accessibility barrier on our website, please let us know so we can address it. When contacting us, it is helpful to include:
- The web address (URL) where the issue occurred.
- A description of the problem you experienced.
- The assistive technology or browser you were using, if applicable.
We aim to respond to all accessibility feedback within 5 business days.
Our Accessibility Promise
Four pillars that guide our commitment to an inclusive digital experience.
Content is presented in ways that all users can perceive, including those using screen readers or low-vision aids.
All functionality is accessible via keyboard and is free of interaction design that could cause harm.
Content is written in plain language and the site behaves in predictable, consistent ways.
Our site is built to work reliably with current and future assistive technologies and browsers.
Need Help or Have Feedback?
If you are experiencing difficulty accessing any part of our website, or would like to report a barrier, please reach out to us directly. We take all accessibility concerns seriously and are committed to resolving issues as quickly as possible.
You can also call us directly — our staff is always available to assist you over the phone.
Contact Us📍 1208 Country Club Lane, Fort Worth, TX 76112
📞 (817) 451-1404
Care That Includes Everyone
Accessibility is part of our mission — because quality care and information should be available to every person, without barriers.